9 am to 5.00 pm (AEDT)
Monday to Friday
Phone (07) 3423 6060
Fax (03) 9763 5962
PO Box 9055
Scoresby VIC 3179
Copyright © 2020 Traders Voice
To help you find the information you’re looking for on insurance, trading issues, business matters and more, see the questions below.
If we haven’t answered your question, just email it to Traders Voice at firstname.lastname@example.org or call us on (07) 3423 6060
Are there any changes to my Insurance cover?
No. All covers remain the same. Please refer to the Product Disclosure Statement for full coverage details.
Am I still a member of Traders Voice?
Yes. The insurer, QBE has moved away from this group purchasing arrangement but Traders Voice will continue to use the collective group to arrange the best insurance offering.
Has my cost changed?
No. The total payable has not changed.
Why do I have a separate Tax Invoice?
As part of our transition, each stallholder now receives a direct and individual insurance transaction from us, so we have ensured this meets our Australian Financial Services Licence (AFSL) requirements.
How do I get a Certificate of Insurance?
Upon receipt of payment, we will issue and provide your Certificate of Insurance via email within two business days. If you require a Certificate of Insurance immediately please call our office.
When does my policy expire?
At 4pm on the expiry date of the cover period on your invoice.
Who can I speak with about all my insurance needs?
We are now able to offer support and advice on many other insurance needs including, home, motor, business. Please call us to discuss further.
What am I covered for?
The Traders Voice Public Liability policy protects you from legal and medical costs that arise from personal injury and/or property damage to third parties occurring within Australia in connection with your business as a market stallholder or organiser.
What is my excess following a claim?
There is nil excess following a claim.
Who are Austbrokers?
Austbrokers have always arranged the policy for Traders Voice. This year we have moved to provide cover to you directly to better service individual stallholder needs, and provide advice on any broader insurance requirements.
Does my business need product liability insurance?
If you’re a stallholder in most cases, yes, but it’s not required as frequently by organisers. Adding products liability cover ensures you have cover for your legal liability for personal injury and property damage as described and caused by any goods, products and property (after they have ceased to be in your possession or under your control), which are deemed to have been manufactured, grown, extracted, produced, processed, constructed, assembled, erected, installed, repaired, serviced, treated, sold supplied or distributed by you including any container thereof. (Generally this does not apply to organisers unless they too are a stall holder as well.)
Does my public liability policy include coverage for product liability?
No. Product liability cover is not automatic. Product liability cover is not usually required for organisers, unless they also distribute products and services. If you are not yet a Traders Voice stall holder, make sure you include product liability on your Application Form. If you are already with us and would like to add the cover, you can request product liability cover by calling our office or emailing us at email@example.com. We’ll let you know as quickly as possible whether you can apply for it and the additional premium involved.
My organiser requests their name is included under my policy. Is this necessary?
No. The Traders Voice liability insurance policy automatically includes your organiser or principal through our Unnamed Principals Extension. This is highlighted on your certificate of insurance, however, if your organiser specifically requires it we can also arrange for them to be named. To our organiser members, this is an important point – and a big time saver for your business.
Am I limited to a fixed number of trading days?
No. There is no limitation on the number of days you trade.
Your questions seem more directed to stall holders. Is that correct?
No. We agree it might seem that way. The fact is both sections of the industry face common issues. Stall holders and organisers need to work hand-in-hand for both to benefit, and grow their businesses.